★Worldwide Delivery ★ Quality Guaranteed

Return Policy

  • Return & Exchange Policy

1) All regular-priced purchases made on our website are covered with 30 days unlimited return and exchange policy. You can exchange your purchase or send it back for refund within the time limit.
2) Accept return of items in new and unworn condition with all original tags attached, accessories included, and original packaging.
3) *No returns are allowed on Clearance items.
4) Please note that shipping charges are non-refundable.

  • Return & Refund

1) Contact us for returning,and provide the reason for return.
    Attaching pics is perfect for dealing with your problem.
2) We offer returned goods label when we receive the items.
3) Customers need to print the label and stick it on the parcel,then sending back to our warehouse in America.
   (We will not be responsible for the return shipping)
4) We will make a refund or exchange goods when we check the goods that are in good condition.

  • What Happens If My Shipment Is Refused / Cannot Be Delivered?

Shipped items that are either refused by the customer or cannot be delivered by the carrier, will be returned to our USA warehouse.
The customer will be credited for the product cost and tax, less shipping and handling.
Customer will be required to place a new order and will be responsible for any associated shipping charges.

  • About The Non-refundable Shipping Cost

Our Company is not be responsible for the shipping cost of Shipping-Out or Returning-Back orders.
The shipping cost has been paid to the shipping company.
If it is not a shipping problem, the shipping company will not refund the shipping fee to us.
Our product pricing doesn't include shipping costs, the price of each item is very low,so we can't refund the shipping cost.
Hope you can understand.

Please don't be shy to contact us if you have any Question ,we will reply you in 1 to 2 working days.
Mail : sales@kiorio.com

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